Poor customer service from MultiChoice

Dear MultiChoice DStv Customer Service Team,

I am writing to express my extreme dissatisfaction with the service and abusive service I suffered with my hard earned money. Despite numerous attempts, I have been unable to transfer my subscription to another account since July 2024. The agents I have interacted with have been unhelpful, and the issue remains unresolved. Mind you I am paying for decoder plus streaming service.

The process has been frustrating, with repeated promises to escalate the issue and reference numbers were provided, but no follow-up or resolution. Although I didn't care initially because I was able to access streaming services, since June 2, 2025 my account has been blocked/locked. I was told that the issue would be escalated, but I have yet to receive any feedback or updates.

As a result, I will be seeking alternative services for my little ones to be entertained. I hope that my experience will serve as a catalyst for improvement in your customer service.

Thank you for your poor service, may your numbers continue to decline,

Regards Unhappy customer of over 10 years ***