Poor Customer Service from DStv – No Assistance with Cancellation or Installation

I am extremely disappointed with the level of service I have received from DStv.

I opened a Price Lock contract and requested cancellation within the 7-day cooling-off period. Despite multiple calls and attempts to resolve this, my concerns have not been addressed. Instead, the only communication I received was that the decoder would be collected.

My questions remain unanswered: • Will my previous subscription be restored if I reconnect my old decoder? • Why am I being charged a cancellation fee when I requested cancellation within the allowed period?

Additionally, I was told to simply plug the old decoder back in. This is not a reasonable solution as the person at home is 72 years old and cannot be expected to handle installation.

The lack of clear communication and assistance is extremely frustrating and unprofessional. I am requesting proper support, clear answers regarding the cancellation fee, and assistance with ensuring the service works correctly once the decoder is reinstalled.

I hope this matter can finally be resolved.