poor customer service from dstv.

i have been a loyal dstv customer since 2006 and the service has been splendid until 4 years before covid19 hit the world when most customer service gents had to work from home.

what i have picked up is that multichoice has now many errors that are not resolved on time to an extent we as customers have to pay full monthly subscription when we have spent so much money calling in so our "problems are resolved and that could take to as far as a week but we have to pay for a monthly subscription for a 3 week watch and everything continues to be business as usual for them as taking advantage of them being the only people providing this satellite service like the arrogance i will be getting from them after this post. latest example is the i payed for my full subscription as I always do monthly and my account got blocked because of not paying the amount that they deem is due from me because of the Disney channel that i never registered for and that took me almost 2 weeks to resolve the one of the call center agents apologized and said it was a system fault on their side bust and never got reimbursed my almost 2 weeks of no supply. example 2 is today my subscription just got resolved by another call center agent after my wife called in consecutive times for a solution after i got an SMS of blocking my account yesterday, an account i already payed on 02.01.2023 got blocked again yesterday. the incomitance of those call center agents that we got yesterday was appalling and it shown that there are no tool or methods to keep check on their staff's incompetence and the mistreat of paying customers. the current matter was that my account got blocked as a result of nonpayment already done in the beginning of 2023. i only got the sms yesterday and my account got blocked, agents make me hold as they go to ask their managers or colleagues and come back to tell me that i now have to pay for services that dstv advertised that they are free for full bouquet paying customers of witch i happen to be one but an amount was demanded. called again only to be told the same thing until this morning when an agent said those other agents from yesterday were not supposed to ask for any more money that i already payed and she said it shall be refunded into the account for the next month's payment. dstv does not check any agents that deal with customers especially when they give us wrong data so that we pay more than what w budgeted for to an extent some leave because it is now made to be an expensive endeavor for just watching news so unfair and nonsensical really. the accounts agent is lazy or unproperly trained to check and do the right thing so we do not get to meet the *********** call center agent due to the punctuality of the department that blocks the account(what a joke)🤣🤣🤣🤣🤣🤣🤣🤣🤣

train your agents so they give proper solutions for we pay a lot of money in these trying times for the service, we do not deserve this as customers.