POOR CUSTOMER SERVICE!!!!!!

On the 14th of January I paid R409 for my dstv subscription via instant FET using the link. My account did not get automatically connected. I figured that maybe it because it was very late at night (around 10pm). My account was still not connected the following day (15th). I called customer services and was told to email proof of payment. I did for about 3 times because all three consultants had a different version of what might be the cause for the error. The last consultant said maybe the money will only reflect on Monday (17/01). She advised me to pay R379 and my account will be connected. The R409 that I had already paid will go to the February subscription. I paid the R379 and my DSTV service was reconnected. Today (31/01) I received an SMS from DSTV that I should pay R409 for my February subscription. I really want this sorted!!!