Poor customer service

I recently discovered that DSTV doesn't provide a complaints/escalation contact. Below is a run-down of my issues

Friday: - 1 hour on the phone with DSTV support, promised a call back after escalation. No call back. -30 minutes on live chat, issue partially resolved.

Saturday: -5 minutes on the phone, promised another call back after escalation. Again, no call back.

Sunday:

- Over 1.5 hours on the phone with DSTV support, transferred to the team leader. After 3 days, the best response I got was: "We don't assist with DSTV stream issues, you need to contact live chat."

- I logged into live chat and repeated the Friday process: upload an error picture, still no resolution. 30 minutes later, asked to provide the DSTV app version and my internet details. The chat ends.

- I initiated a new live chat. After 30 minutes, I'm told it needs escalation. When I requested contact details, I got the best response ever: "Kindly note escalation does not have contacts details, we only communicate via chat platform."

- The reason for not providing details: "Apologies, but we have to do escalations by company's rules and regulations."

- DStv does not call you back. You must contact them after 3 hours.

So now, I wait… Luckily, there are other working streaming services.