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maud M
1 reviews | Active since Jul 2014
15 Jul 2023, 12:10
Poor customer service
It's me again back and writing bad reviews about DSTV as the fail to improve or work on their poor customer service and poor products by the way I don't understand why the management staff refuse to come to the phone to Account thier horrible service my fiber yet again is not connecting when you call the call centre they are unable to assist they keep transferring the call which gets disconnect spoke to a team finally after waiting long on the call and she advise account active can help and she transferred me to the fiber department where I spoke to tshepang from the fiber department and he was no help these are the people I spoke to wandile, yolande , Allison and Tshepang fiber department
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
15 Jul 2023, 12:38Hi Maud,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Jul 2023, 12:38
Official
Hi Maud,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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maud M's updateReviewer Update
15 Jul 2023, 16:32It's been hours and my problem is still not resolved, before commenting to say you are looking in to the matter actually resolve the matter then provide feed back still not happy with how this matter is being handled
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maud M's update15 Jul 2023, 16:32
Reviewer Update
It's been hours and my problem is still not resolved, before commenting to say you are looking in to the matter actually resolve the matter then provide feed back still not happy with how this matter is being handled
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maud M's updateReviewer Update
16 Jul 2023, 08:29It's day 2 and my fiber is still down I have not been assisted I called again spoke to mini zungu who advised me that he can not transfer me to the fiber department because he is working from home I must give him my number 30 min later of waiting I have not received a call this is not right what I am paying for when I can not given basic service Ref num ***1
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maud M's update16 Jul 2023, 08:29
Reviewer Update
It's day 2 and my fiber is still down I have not been assisted I called again spoke to mini zungu who advised me that he can not transfer me to the fiber department because he is working from home I must give him my number 30 min later of waiting I have not received a call this is not right what I am paying for when I can not given basic service Ref num ***1