POOR CUSTOMER SERVICE

Last month DStv(multi choice) disconnected my router for almost a week despite having paid.this month on the 06/03/2023.DStv disconnected my router without even bother to communicate with me.today is my 3rd day 09/04/2024 day without connection despite paying R800 + R80 including the use of my airtime estimated to R100.the efforts I took speaking to 3 consultants promising me the same thing that their team leader will call me to assist me but none happened is the worst experience ever.I visited my profile using DStv self service but couldn't find any cancellation records from myself as account holder.suprisingly one of the agents said I cancelled my subscription but couldn't give me the details on how and when I did that.She said I was charged R550 cancellation fee and my service is no longer active and that I must pay a reconnection fee to be reconnected.this is the worst customer service I've ever come across in my entire life. not mentioning 3 subscriptions occured on my account for streaming which was charged and deducted without being served to me.their subscription doesn't warn you if you are subscribed and about to subscribe more than once.i even had to pay unnecessary payment using 1 voucher as it wasn't approving my subscription yet all 3 of them charged me for streaming service.the list is endless.Multichoice is operating like a **** because most of their charges are non refundable even if they cancel them the said I won't be refunded.being their loyal customer and be treated like this is so sad and unfair.ive been waiting for their call as they promised me that they will call within 48hrs, but until today my third day no call at all.