Poor customer service

I'm writing this letter in great dismay, I feel like Multichoice is playing a cat and mouse game with me. I did a price lock of 2 dstv explora devices on the 04th of May 2021 and I was advised that the one device is R99.00 and the other decoder is R49.00 and both devices come with Installation, The lady I spoke to is Nthabiseng and she advised that the devices installation will take about 5-7 working days to be installed, which I had no problem with and we set up an appointment for the 12th of May 12hoo for installation. Immediately after I finished speaking to the consultant an sms followed confirming my order with the reference number and later on I received an sms with a tracking link. I was very happy as things seemed to be fast tracking in order.

To my disappointment on the day of the installation 12th May, nobody came for installation and no communication was further sent explaining the non-installation, I called the installing company that appeared on the tracking link and they said they are still waiting for Multichoice to deliver the devices so that they can install. To cut the long story short I called Multichoice and was given another date which was yesterday the 24th of May and again no installation took place, I only received one decoder which was delivered by FedEx on the 17th May 2021.

I must add I'm bitterly disappointed and furious at the service I have received from Multichoice as I'm writing this email on the tracking link it's showing that the devices have been installed. If there was a way for me to cancel the contract, I would do so with a click of a button. Multichoice is currently billing me for the one device that was delivered by FedEx and is not installed. I’m really getting fed up with this matter.

Regards Motlalepula