Poor Customer Service

In March 2024, I purchased 2 DSTV 3B decoders from Incredible Connection. In March 2025, one of my decoders came up with a "******* Hard Drive Error". I took this decoder to Multichoice in Randburg. They exchanged it. On the 7th of April 2025, my other decoder started giving me the same error as the first one. On March 8th, I took this decoder to Multichoice, and they exchanged it for a new one. 3 days after using it, the decoder is no longer working. The screen goes blank after the rebooting process, and there are 2 Orange lights and 1 Red light on the decoder. I phoned DSTV Customer Care, and they instructed me to do all the same things I had tried before. After doing all of this, I was then told I need to take the decoder back to Multichoice for them to test it and exchange it again!

I am not going to spend my time and money driving back and forth to Multichoice in Randburg when I live in Alberton. You wait in a queue where no one can tell you how long it will take, and I could potentially end up coming home AGAIN with another faulty decoder, which will then become my problem again!!

I pay (As do most other users) every month for a subscription. God help you if you miss a payment, but then when the fault comes from DSTV's side, it miraculously still becomes your problem again!!