Poor Customer Service
On 20/6/23 I purchased a DSTV Streamer on the online portal, they were quick to accept my R1299 & give me an Order number. That was the last time I heard from them. Went to the Cape Town branch 29/3/23 after waiting for almost a hour the lady said it would be delivered the following week? Went to the local DSTV agency on 24/7/23 the poor woman sat on the phone for an hour was promised by the sales department they would contact me within 24 hours. Still nothing. I just want to cancel this order & get my Money back.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Jul 2023, 19:02Hi Beth,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Jul 2023, 19:02
Official
Hi Beth,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
31 Jul 2023, 12:46A lady from Multichoice contacted me on Friday 28/07/23 at 16.49 to verify my complaint. She said she would be investigating the matter & would call me back within a hour! Well as expected I still have not heard back from her!!!!!! 68 HOURS LATER!!!!
's update31 Jul 2023, 12:46
Reviewer Update
A lady from Multichoice contacted me on Friday 28/07/23 at 16.49 to verify my complaint. She said she would be investigating the matter & would call me back within a hour! Well as expected I still have not heard back from her!!!!!! 68 HOURS LATER!!!!
's updateReviewer Update
07 Aug 2023, 11:59WOW!!!! A week later & still no reply!!!!! THIS IS DISGUSTING SERVICE FROM MULTICHOICE. How difficult is it to trace an Order number. If I do not get a response within 24 hours every Social media platform will hear about Multichoice Customer Service!!!!!!
's update07 Aug 2023, 11:59
Reviewer Update
WOW!!!! A week later & still no reply!!!!! THIS IS DISGUSTING SERVICE FROM MULTICHOICE. How difficult is it to trace an Order number. If I do not get a response within 24 hours every Social media platform will hear about Multichoice Customer Service!!!!!!