Poor customer service

I feel compelled to bring to your attention a matter that has been causing me significant concern and dissatisfaction.

Despite my consistent communication on the matter, it appears that there has been a misunderstanding regarding upgrades made to my DSTV package without my consent. I want to reiterate that at no point did I authorize any changes to my subscription plan. Regrettably, these modifications were implemented without my knowledge or approval, resulting in unwarranted charges and a disruption to the service I originally subscribed to.

I have taken the necessary steps to address this issue by contacting your customer service team on multiple occasions to request a resolution. While assurances were given that the erroneous billings would be rectified, no concrete actions have been taken to correct the situation. Moreover, the promised refund for the overcharged amounts has yet to materialize.

As a long-standing and valued customer of your service, I am disheartened by the lack of attention and prompt resolution afforded to this matter. The discrepancy in billing has not only caused inconvenience but has also eroded the trust and satisfaction I once had in your services.

I must emphasize the urgency of this situation and kindly request your immediate intervention to investigate and rectify the unauthorized upgrades and erroneous charges on my account. It is imperative that the necessary adjustments be made promptly, and the promised refund be processed without further delay.