Poor customer service.

Very unhappy with the bad customer service from DSTV. This is the second time I am writing as I did not receive any feedback. I was just given a courtesy call on the 3rd after complaining and over a week later still no update. This is my main reason I have stopped watching DSTV and have switched to Netflix and Prime. I have kept DSTV for my mum which I feel I will be cancelling if this is the pathetic service I get after being loyal for so many years. My DSTV package has still not been downgraded, still waiting for the refund. I will not pay anything this month end.