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Puley M
1 reviews | Active since Aug 2022
21 Nov 2022, 13:41
Poor customer service.
Very bad customer service from a lady called Mthokozisi Dlamini after speaking to her and putting me on hold for 10 mins plus, with no connection and check if the customer is still on hold. Spent 26 mins without assistance.
Called again spoke to a lady by the name of Zikhona Liwani who assisted me within 8 mins max and kept checking up on me while on hold. She was very kind and helpful and she came to the rescue after a terrible morning I had. Such amazing and splendid customer service should be rewarded. She deserve a 10/10. The world needs more people like you who have a sense or urgency.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Nov 2022, 14:13Hi Puley, We acknowledge receiving your complaint and we are attending to it.
Thank you for taking the time out to inform us about the great service you received from Zikhona Liwani. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from Zikhona Liwani. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Nov 2022, 14:13
Official
Hi Puley, We acknowledge receiving your complaint and we are attending to it.
Thank you for taking the time out to inform us about the great service you received from Zikhona Liwani. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from Zikhona Liwani. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback
Kind regards,
DStv: Hello Peter Team
PM
Puley M's updateReviewer Update
22 Nov 2022, 12:36Wow it is extremely disappointing within a space of 8 hours I call again to the company for assistance or to find someone who is very rude and a bad customer service. Agent name Nokwanda. Call took place at 21:26 on the 21 of November 2022. Lady was rude and not willing to listen to what the customer has to say. She has a bad attitude and such behavior I must say its not acceptable and very bad for business because now I have a concern as a customer i need someone to listen. Not to side line my concern.
The agent seemed not to care even after I told her that her customer service is poor she was just too ********. Or maybe she was in the rush to knock off. Even asked to speak to a Sup or another agent because I have had enough of the behavior, but she said the Sup was not there.
I must say I wouldn't like or appreciate if I call in than my call lands in her hand.
The agent seemed not to care even after I told her that her customer service is poor she was just too ********. Or maybe she was in the rush to knock off. Even asked to speak to a Sup or another agent because I have had enough of the behavior, but she said the Sup was not there.
I must say I wouldn't like or appreciate if I call in than my call lands in her hand.
PM
Puley M's update22 Nov 2022, 12:36
Reviewer Update
Wow it is extremely disappointing within a space of 8 hours I call again to the company for assistance or to find someone who is very rude and a bad customer service. Agent name Nokwanda. Call took place at 21:26 on the 21 of November 2022. Lady was rude and not willing to listen to what the customer has to say. She has a bad attitude and such behavior I must say its not acceptable and very bad for business because now I have a concern as a customer i need someone to listen. Not to side line my concern.
The agent seemed not to care even after I told her that her customer service is poor she was just too ********. Or maybe she was in the rush to knock off. Even asked to speak to a Sup or another agent because I have had enough of the behavior, but she said the Sup was not there.
I must say I wouldn't like or appreciate if I call in than my call lands in her hand.
The agent seemed not to care even after I told her that her customer service is poor she was just too ********. Or maybe she was in the rush to knock off. Even asked to speak to a Sup or another agent because I have had enough of the behavior, but she said the Sup was not there.
I must say I wouldn't like or appreciate if I call in than my call lands in her hand.