Poor customer service

for a 7 days i have been trying to get DSTV streaming activated as showmax Pro has been discontinued, after several phone calls and placed on hold and with endless escalations still the problem the is not resolved, contact Centre agents tell different stories and promises to escalate and give feedback, payment was made but however nothing has been done and no one can give a clear answer, DSTV if you cannot provide the service please refund my payment.