POOR CUSTOMER SERVICE

AM REAL FEDUP WIT THE SERVICE AM GETTING FROM DSTV ,AM BEING TREATED LIKE PEACE OF **** I THOUGHT TAKING PRICE LOCK WILL GIVE ME PEACE OF MIND.I NEED TO PAY 599 WHICH I HAD NEVER SKIPPED SINCE JOINING BUT EVERY MONTH I HAD TO CALL IN TO HAVE MY SERVICE RECONNETED MY PAYMENT DATE IS THE SECOND OF EACH MONTH BUT I ALWAYS PAY BEFORE THE 30TH. WHATS HAPPENG SOME STUPID DSTV DISPATCHER HAD DELIVERD ANOTHER DECODER WHICH I IMMEDIATLY CALLED DSTV THAT AM SEEING A DOUBLE DELIVERY THEY ADVICED ME TO SIGN AND KEEP IT WITH AS THEY WILL SEND SOMEONE TO COLLECT WITH 48HRS WHICH AM STILL WAITING FROM MARCH NO COLLECTION AND THEY DECIDED TO ADD IT TO MY PROFILE TE DSTV IS STILL SEALED IN THE BOX I ASKED IF I CAN SEND IT TO THE DSTV WALK IN THEY SAID NO THAT WONT REMOVE IT FROM MY PROFILE .THE MATTER HAS BEEN ESCALATED I DONT KNOW HOW MANY TIMES THEN MY SERVICE GET RESTORED LAST WEEK I WAS DICONNECTED I CALLED IN THEY APOLOGISED AND RECONECT THE THE SERVICE AND PROMISE TO COLLECT THE OTHER ONE ITS WEEK 2 STILL NOT COLLECTED WHEN I WAKE UP THIS MORNING I FOUND THAT AM DISCONNECTED I NEED TO USE MY AIRTIME TO EXPLAIN THE SAME THING WHICH THEY HAVE ON THEIR RECORDS.AM PAYING MY HARD EARNED MONEY