Poor customer service by Dstv

Dear Hello Peter,

Please note that I am dstv customer, I pay my subscription via debit order every month, I am on compact option. I was offered a discount in November 2024 to pay R399 for the next 24 months.

During the month of April 2025 I was debited R1098 by dstv, when I enquired with them I was informed that is because dstv upgraded my package to premium without consulting with me hence I was debited a higher amount.

I have phoned them, the agreed and acknowledged the error on their side, they promised to refund me the R721 difference that is last week Monday 21 April 2025. They said the amount will be paid within 3-7 days, to date I am still waiting, when I call I'm told to be patient.

Kindly assist me by contacting dstv to request them to refund me the R721 as promised, I need that money it was meant to be for my petrol.

Your assistance will be highly appreciated

Thanks

Makgolane Mahlabe Lucas

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