Poor Customer Service

I have made series of calls to the call center since 17/02/2021 after I received confirmation that the installation (JYPGWA) was due on the 16/02/2021. Every time i call I am told that the query will be escalated to PriceLock and they will call me back. No INT number has been provided. The Installer I was referred to on the tracker is not aware of any job allocation. The amount on my statement accommodates the new monthly payments but the the decoder ha not been delivered