POOR CUSTOMER SERVICE BEING OVER CHARGED ON A MONTHLY BASIS

<p>I am really fed up with being over charged on a monthly basis. Every month MULTICHOICE charge me for a PREMIUM SUBSCRIPTION X2 while I am on the R949 price lock plan. And THEY try to deduct the incorrect amount MONTHLY which is double every month from my account by debit order. I contacted the pmtplan accounts department last month already to rectify these double charges and to do a reconciliation on my account which they did and they promised me that it wont happent again. I was in a credit of R171 and only had to pay the R949 pmt plan amount minus the R171 credit but when I logged into my account I saw that they charged me twice again for a PREMIUM subscription and not the payment plan amount. I called the contact centre numberous times and they apparently excalated the problem but still my account is incorrect and they tried to deduct R1700 from my account yesterday. i specifically asked to be sent a full reconciliation by email which I didnt receive. i requested it from Jan 2017 as these problems started from Jan 2017. I dont know what *********** people multichoice employ to work in the credit control department but this is ridiculous really. </p>