Poor Customer Service

I'm deeply saddened by the service I received.

I called in to enquire on my debit order amount and just to come and find out someone activated services on my dstv without me knowing. I requested a call retrieval be done and an investigation. The consultant said that the team leader will call me on the same to date no response. In the interm my dstv has been off altogether with showmax. My husband called twice the contact center where the 1 st call the consultant placed us back on the que after being caller no 116,, the 2nd consultant just said she will call the Team leader and never returned.I worked for Multichoice but have never since now recently experienced such poor service. Multichoice always strives for Excellence, I would know because I worked there.The consultants were on speaker and I could exactly pick up what they were busy with. To date we paid dstv and its not on, because we work during the day and cant wait so long on the line and just for someone to put us back in the que and there is no willingness to assist customers. The consultants treated us like they were doing us a favour.

I would like to have a refund on the days that I was not able to watch and obviously the airtime that we used to call multichoice we will not get back. But as a Quaity Specialist we need to have this behaviour addressed. I can just imagine what clients must be going through as this was the night shift. Tracking needs to be done everyday on calls between 8-10 @ night.

I hope that someone will get back to me. S. Du Plessis ***