Poor customer service

Dstv Multichoice Decoder insurance has the worst customer service ever. I logged a claim and they said they will contact me in 3-7 working days to assist with my claim, but it has been more than 11 working days with no response from them. I did a follow up with them and the lady confirmed that indeed they are slacking on their side and promised to escalate the matter and I am still waiting till now.

I am so cancelling my subscription as well and the decode insurance because they play repeat old movies anyway and who needs them when there is netflix, prime, etc.

Dstv is not worth it anymore. Poor customer service indeed