Poor customer service bad experience

Ive been paying my dstv account every month till date.n now they keep on swicthing off my subscription .i went to dstv shop for them to sort it out they sent emails but no reply within those 24 hour turn around tym i called yhe 011 n 012 nunbers still no help till one person tried to help n it was on just for 4days n its of again they say im owing R412 for what coz im not in area's n ive been paying for extra veiw which i do not hve .this is a so dissapointng dstv is not doing their job .n im tired of call them n standing in long queues in this covid the customer service on the fone line is poor that department they r talking about after u lodge a complain that they will reply in 24 hour max very poor till today im still waiting its ove 10 day waitin .