Poor Customer service

My husband and I have been getting an error message that says "we sorry, something went wrong" when we try to login on the DSTV App on both our phones, we contacted head office and no one fixed this problem.

We were told we will receive feedback about what's going on and no one gave us feedback, we tried logging in again today and we are still getting the same error message. We are so disappointed and irritated by the poor service we received telephonically and we are also having thoughts of counseling our subscription.

Mr & Mrs Padi *** ***