Poor customer service and unauthorized debit order

To whom it may concern....

last week on the 23rd of July at about 11:08: AM i received an sms stating that Multi Choice will be debiting an amount of R 503 for my Compact Dstv Account.

i then immediately jumped on the phone and called the call centre on *** and i spoke to Xolani (call ***-I402) one of the few things i noticed was 1. my details were changed my Name was changed to my Password i dont know which names they had saved in the system for my password. after she verified my details she then confirmed the amount was indeed R503 and when i asked her why am i paying almost double the amount when the package is R399, she told me i was given an unauthorized discount in march.

i explained to her why i was given the discount and also told her i should have been made aware of that prior to them sending me sms about wrong debit amounts. i also asked why only debit me now when the discount was issued in march. she could not answer me.

i then asked to speak to her Team Leader maybe he can give me answers to my questions. after 10 minutes of being on hold she came back and told me the "team Leader does not want to come to the phone he said his busy" thats when i got very annoyed. and asked her to tell the team leader to contact me.

a few hours later after no word or call from the team Leader ( Lucky Legodi) i then called back and spoke to Leven whom also sounded like she doent know what she was doing and lacked knowledge of her job position. she soon passed me over to Monique who was also not much of a help. they both Transferred me to ***en who spoke to me for a few seconds and put me back on hold i was on hold for over 30 minutes until i gave up and dropped the call. (call ***-I405)

on the 24th i called and spoke to Lizen Greef (call ***-C1) she was also very *********** i felt like i was dealing with untrained consultants that expected me to tell them how to do their jobs. this lady firstly did not cancel my debit order as per my request. she also kept on putting me on hold saying she's consulting with her team members. she later came back and said they have fixed the issue if they debit more than 399 i should call in on monday and quote this ref number and an imeediate reversal will be done in my account. (2ec306aa-783d-446c-841a-2dd1f6f71912).

today the 30th of july 2019 i called in at about 09:30 and i spoke to Sinobhongo call ref(***8-I412) this guy was the worse of the worse he literally told me listening to the calls will waste time the easy solution is to escalate the matter to the accounts department. i then asked him to get me someone that will be willing to listen to the calls if he cant do it or get me someone that can liste to the call. he then called his team leader by the name of Nosihle in the PE Branch. she did promise to escalate the matter to the relevant people and also promised to contact me back as soon as she's concluded her investigation.

my concern here is everytime something goes wrong with my account i end up spending me on calls and speaking with very un friendly and so willing to help consultants and these people from Multi Choice that alsways promise to get back to me but they never do.

Regards

Tsiebelo Unathi Batyi P: *** C: ***