POOR CUSTOMER SERVICE AND *****ULENT SUBSCRIPTION CHARGES

Upon reviewing my account, I have discovered the following irregularities:

1. Two identical DStv Compact Subscription charges (R417.19 each)

2. A Reconnection Fee of R50

3. An outstanding amount of R62.29

I contacted your customer support via WhatsApp ***) on 01/04/2025, and the agent acknowledged that "the balances on this account are not making any sense." Despite this admission, no resolution was offered. The customer service representative failed to provide any meaningful assistance or follow-up, demonstrating a concerning lack of customer care and professionalism.

I am being incorrectly charged for two subscriptions when I only maintain one DStv Compact subscription. This has resulted in an overcharge of R417.19, plus potentially unwarranted reconnection fees. I made a payment today however they went on and disconnected me due to the duplicate. I just want to know how and when did the 2 accounts come about under 1 subscription plan (both are DSTV Compact) .