Poor customer service and stinking attitude by "MIPONI MALINGA"

Kindly help! I spoke to nomfundo this morning to reconnect my acc and explained to her that payment of 530 was made yesterday before it got disconnected,she looked for proof of payment and got it,but she said she cant reconnect because I hv to pay R50 for reconnecting fee even though it was paid yesterday.i then asked to speak to her superior coz I couldn't understand why I should pay that when my acc was disconnected when I had paid already,nomfundo passed the phone to "MIPONI MALINGA"OMG this lady was extremely rude with a stinking attitude an that's when a picked up that she wasnt a supervisor,she was actually retaliating to a point that she tells me I can get her fired she doesnt care and be happy about it,shes actually waiting for my complain with open arms.i then asked for the reference of the called she tried to play smart with me and finally gave me a wrong reference.i then spoke to xolelwa and explained all over again,she gave me all MIPONI'S references which is I118 ,I119 ,I120 she was shocked that I had to go through that with MIPONI she explained that all she needed to do was to cancell the reconnection fee since I paid before it got disconnected and reconnect me but thanks to her because she was so helpful.now I was MIPONI MALINGA'S manager to call me please after listening to the call and tell me if tha is how hey trained her to talk to customers like that,I workwith clients aswel even though I was wrong she had no right to talk to me like that ,I request that she calls me aswel to apologies for what she did.i will be waiting for the call.

Angry customer!!