Poor customer service and *****ing money

I am very unhappy with how i have been treated by Dstv... unauthorised multichoice debit order Ref no M- choice *** for R258. 58 is debited to my bank account on the 2nd of November 2019. After I paid up the initial contract for explorer facilities I requested that the account be canceled due to unauthorized debits taken from my bank account over and above the price lock R844 debit monthly arrangement. On my visit to the multichoice customer service department I was issued with a Ref ***4 Dstv crm outbound querie and promised that one of the consultant will contact me to confirm cancelation and resolved issue and It has been 3 months now and not one of the promises **** to stop debiting my account has materialized. Not only is this inconveniencing my cash flow status, it has become a costly event to for a poor customer service endeared.