Poor Customer Service and poor System

Good day I bought the router from DSTV in February 2024, 3 days not working until I called them on the 4th day and it's when they activated. It works for 2 weeks then stopped working till now. Last week Friday called again to come and fetch it but the agent didn't bother to send the query for collection, I was doing the trouble shoots with numerous agents before, only to find that the address was wrong was for Randburg not Soweto. Two weeks ago Lindokuhle and Tshepo called me to update the address but still nothing worked till today. I called today and spoke to Lerato, and she tried to find out the problem again and lodge for collection. i regret and very disappointed about DSTV such a big company like this with low customer service and in competed. The system is very poor they must do something better with it. Regards unhappy customer