Poor customer service, and poor communication

18:23-Poor customer service, and poor technical help. I called the helpline ***) After holding on for about 10min, I finally got hold of the consultant (Zandile) The consultant kept keeping me on hold as she was helping, at some point, she kept me on hold for about 15min until the line cut or she dropped the call. 19:03- I tried to call back and I was put back on the queue as caller number 251, funny enough the system recognized that I was calling back but still put me on the queue. I pay so much money monthly to receive such treatment. After waiting for another 10 minutes or so on the line, I got hold of another consultant Zipho Nqonqo, who I have to say gave a much better service even though my query was not resolved.