Poor customer service and plain exploitation

Poor customer service and plain exploitatition

I have been calling data for the past 24 hours. They have disconnected my services because they for reasons only none to them didn't debit from my account. They have incorrectly billed me so I have request for the correct amount so I can make the payment so I can be connected. I pay 732 rand for subscription and and dstv combined. They now telling me I owe from January when it's clear that I have been making payments every month. They promised to call me yesterday with correct details and they have not called. They keep saying the issue has been escalated. And wait for a call. It's been more than the 24 hours that they said it takes for them to contact me. When I request to contact them with my airtime they tell me the billing department doesn't have phones. How will they call me if they don't have phones. They are deliberately trying to get me to over pay. Last month they billed me two subscriptions for my two recorders when they were suppose to make it extra view. These are all tricks to get you to extra amounts now I'm really considering cancelling my subscription and getting WiFi. It's cheaper and you can watch everything on dstv any way