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Amanda T
1 reviews | Active since Aug 2015
17 Sept 2024, 16:28
Poor customer service and non disclosure
I have called the call center for the past 3 weeks and have spoken to Ntombozuko Rasi,Vhukona Maswanganyi,Azola and now Nosisanda regarding a query from 10.07.2023 a call that needed to be listened to, only to have all these ladies lie & say the matter was escalated. None of them escalated none of them had the call listened to.I have been wasting my airtime. Now I was on hold for Nosisanda's manager only for my call to be cut and nobody to call me back 😒 Cancel my subscription once.Your employees are *********** .I need someone in higher management to call me back urgently
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Sept 2024, 16:34Hi Amanda,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Sept 2024, 16:34
Official
Hi Amanda,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Amanda T's updateReviewer Update
18 Sept 2024, 15:11Hi
The call rang once for 30 seconds and there was no follow up call either nor was there a voice message left kindly contact me at 5pm today
The call rang once for 30 seconds and there was no follow up call either nor was there a voice message left kindly contact me at 5pm today
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Amanda T's update18 Sept 2024, 15:11
Reviewer Update
Hi
The call rang once for 30 seconds and there was no follow up call either nor was there a voice message left kindly contact me at 5pm today
The call rang once for 30 seconds and there was no follow up call either nor was there a voice message left kindly contact me at 5pm today
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Amanda T's updateReviewer Update
19 Sept 2024, 18:53Once again 2 days have past and no one from Multichoice has contacted me. Which shows the poor customer service I have been experiencing all these years. I would like to officially cancel my subscription thanks
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Amanda T's update19 Sept 2024, 18:53
Reviewer Update
Once again 2 days have past and no one from Multichoice has contacted me. Which shows the poor customer service I have been experiencing all these years. I would like to officially cancel my subscription thanks