Poor customer service and lack of product knowlage

<p>I have called your call centre last month because I had a problem with my connection and a very helpful agent advise me that I need to get a technician to come assist. I then requested my subscription to be put on hold till I sort my issue out and it was put on hold. I late on call back and ask for reconnection and it was also done but only to find out that my problem is not sorted out. So is being two week and I am not watching dsvt at all. So I called again on 2017-04-06 to ask for a hold to be reinstated because the only time I will be able to fix my network issue will be month end. My humble request was for my account to be put on hold till I am sorted. One of your rude agent with no customer service advice that that will not be possible. My issued is poor customer service, lack of product knowledge and not willingness to help customer. I have being your loyal client for many year and did not expect this kind of treatment. Can I have one of your quality assurance people to please listen to be call as it was very very bad call.it is not fair for me to pay full subscription while I did not enjoy the benefit.</p>