Poor Customer Service and Lack of Assistance

Dear Hello Peter Team,

I am writing to express my extreme disappointment and frustration with the poor customer service I have received from Multichoice. Despite my efforts to resolve the issues I am experiencing, I have been met with unhelpful and unresponsive customer service agents.

I contacted MultiChoice's customer service department multiple times, but my calls were consistently met with long hold times, unhelpful agents, and a lack of resolution.

I also submitted a complaint through Hello Peter, but unfortunately, I did not receive any meaningful assistance or resolution. It appears that Multichoice is not taking my complaints seriously, and I am extremely dissatisfied with the level of service I am receiving.

As a result, I am left with no choice but to request cancellation of my contract with Multichoice. I am extremely disappointed that it has come to this, but I feel that I have been left with no other option due to the poor service I have received.

I request that Multichoice takes immediate action to: 1. Contac me on *** 2. Take steps to improve their customer service department to prevent similar issues in the future.

I hope that Hello Peter can assist me in resolving this matter. I look forward to hearing from you soon.

Sincerely,

Nelisiwe Mlambo ***