Poor customer service and lack of accountability

I app**** for a explorer decoder contract via the DPP sms promotion. My details were all captured early November 2015 and approved on the phone call. Check the recorded calls Multichoice!!<br> To date i have phoned the call centre 4 time, left numerous face book requests asking what is happening with the delivery and installation of the explorer. TO date all i am told is that it is being escalated. Look at my account on your systems. <br> There is no follow ups from multichoice, no accountabiity from your callcentre staff or supervisors on the matters that are escalated. If you are offering this service stop telling me to call your supplier to find my decoder. <br> This is a ****** joke. I have taken this contract on the phone with Multichoice. I will not run around phoning your departments to find what i ordered. <br> I simply do not understand your blatant disregard for a paying customer. Your actions indicate that you simply do not care for my business. It is now roughly 25 days since i ordered this device...absolutely pathetic. Someone should get fired for not doing their job. who is accountable for this poor service ??<br> Go review my call to your callcentre today. Agents is cutting me off.