Poor customer service and incorrect debit orders amount

On or about 26 April 2022, I called and instructed one of your customer care consultants to cancel my late mother’s dstv subscription as there is nobody staying at her house. I only instruct Multichoice to re connect it when we are home. The customer care consultant even questioned me as to whether this cancellation is permanent or not and my answer to him was “no because we go home often and hence I always call to re connect my subscription”. The gentleman even confirmed that my debit order for end May 2022 will be then less my mother’s subscription and my reply to him was thank you very much. To my surprise my mother’s subscription was still debited on 25 April 2022 wherein I have instructed multichoice to cancel this particular subscription. If only this subscription can be temporarily canceled and I receive my refund I will be the happiest human on earth.