Poor Customer service and communication

Again my 3rd Helo Peter, yes its frustrating but some times we don't have a choice. So eventually I went into DSTV offices, I was given ticket for help desk 81 Technical. She called her manager Zodwa. Zodwa advised I was on the wrong package I should switch my package and they will sort the installation. In front of a few witness Zodwa assured me my dstv should be up and running. I waited a whole week nothing happened tried calling the call center they were confused and just passed me on to different people. Eventually i went back to DSTV, spoke to another manager Matshidiso Makote, I said she understood what I was saying and that Zodwa will call. Which never happened finally an installer came to my premises, un informed, and wanting to charge me, I advised him that he should speak to Zodwa. In saying all of this Zodwa never contacted of offered any kind of communication regarding this. Eventually after a few phone calls last week Zodwa calls me and says its best you return, your device, the contractor gets paid a menial amount, and that I should understand that. So don't get me wrong I would have understood, but DSTV waited for me to contact them numerous times, only to hear "go give your devise back". Zodwa lack managerial s****s, in my opinion the manner in which she handled the whole this was extremely un professional that is why DSTV is loosing so many clients these days. Poor communication bad customer service are recipes for failing businesses. Zodwa made me feel that they don't need me a customer and she said I can go to any Social Media Platform and complain its my right. So thank you Zodwa you made me realise that DSTV is really not worth it in the long run.