YN
Yasura N
1 reviews | Active since Mar 2016
29 Jan 2020, 20:14
Poor customer service and billing issues
On the 3/1 my services were suspended because of a change of package that was short paid. I paid the amount of R1464 on the 3/1 and my services were reconnected. I was then debited R1464 on the 5/1, which I reversed because it would've meant I paid twice in one month. when I check my DSTV app it shows that I am owing R2202 to be paid on the 5/2. After numerous calls to find out why the amount I paid is not reflecting on my DSTV account, I am told it will be sorted out but it's not. I am sick on this *********** service.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
30 Jan 2020, 08:37 Dear Yasura,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jan 2020, 08:37
Official
Dear Yasura,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jan 2020, 10:35Hi Yasura,
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Kindly note that a Magtape (Confirmation for debit) is sent 3 days prior to your Debit Order date. In this case, the Magtape was sent to your bank before you made the payment.
Our records show that you reversed the Debit Order, therefore, your account is up to date and on zero balance.
Please ignore the current running balance of R2202.45, the correct balance will be updated either today or tomorrow (31\010.
Kind regards
Ntando
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Kindly note that a Magtape (Confirmation for debit) is sent 3 days prior to your Debit Order date. In this case, the Magtape was sent to your bank before you made the payment.
Our records show that you reversed the Debit Order, therefore, your account is up to date and on zero balance.
Please ignore the current running balance of R2202.45, the correct balance will be updated either today or tomorrow (31\010.
Kind regards
Ntando
Best regards,
DStv (MultiChoice)'s reply30 Jan 2020, 10:35
Official
Hi Yasura,
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Kindly note that a Magtape (Confirmation for debit) is sent 3 days prior to your Debit Order date. In this case, the Magtape was sent to your bank before you made the payment.
Our records show that you reversed the Debit Order, therefore, your account is up to date and on zero balance.
Please ignore the current running balance of R2202.45, the correct balance will be updated either today or tomorrow (31\010.
Kind regards
Ntando
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Kindly note that a Magtape (Confirmation for debit) is sent 3 days prior to your Debit Order date. In this case, the Magtape was sent to your bank before you made the payment.
Our records show that you reversed the Debit Order, therefore, your account is up to date and on zero balance.
Please ignore the current running balance of R2202.45, the correct balance will be updated either today or tomorrow (31\010.
Kind regards
Ntando
Best regards,
YN
Yasura N's updateReviewer Update
01 Feb 2020, 06:02This has not been sorted out as at the 1/02 it's still showing as R2202.
YN
Yasura N's update01 Feb 2020, 06:02
Reviewer Update
This has not been sorted out as at the 1/02 it's still showing as R2202.
YN
Yasura N's updateReviewer Update
02 Feb 2020, 07:02I am still waiting for my account to be allocated the payment of R1464, it was said to be done on the 31/01, it still has not been done. What the takes your system so long to allocate a payment to a customer's account? It's take you guys almost 30 days to allocate a payment and then when you double debit me, I will get the story that the magtape was sent out 3 days before the debit order date so you couldn't stop it. Your service is continuously poor, a simple things like allocating a payment takes more than 30 days is unacceptable. UNACCEPTABLE...
YN
Yasura N's update02 Feb 2020, 07:02
Reviewer Update
I am still waiting for my account to be allocated the payment of R1464, it was said to be done on the 31/01, it still has not been done. What the takes your system so long to allocate a payment to a customer's account? It's take you guys almost 30 days to allocate a payment and then when you double debit me, I will get the story that the magtape was sent out 3 days before the debit order date so you couldn't stop it. Your service is continuously poor, a simple things like allocating a payment takes more than 30 days is unacceptable. UNACCEPTABLE...