1 reviews | Active since Sept 2021
Poor Customer Service and an Excessive add on charges
I have encountered and experienced so many problems with Dstv for so many years and I think it is time I bow out. First of all,my decoder decides as in when to fast foward or to rewind when it decided to...I had to leave with that after phoning endless times with no agent having a clue on how to assist .
Fast foward..I have downgraded an chose a cheaper subscription for obvious reasons. To my surprise my bill this month is the same as when I was on my old monthly subscription. I have 2 active decoders so I had to go back to check all my other statements and I saw so many fees added on to my account in order for them to make up of what I used to paid before I downgraded ,what a wow.
I phoned Dstv Multichoice today wanting to speak to some who can explain to me my mothly statements with excessive add on charges on my account. I thought with Dstv you pay for your monthly subscription and that's that. So i explained to the lady and she said she must first study my statements before explaining to me,she told me that she emailed me my statements and i dont understand why she did that because i wasn't requesting for my statements to be emailed ,i wanted someone to explain to me in detailed what are those other add on's charges for,anyway I had the statements in my possession.
So the lady kept me on hold without saying anything to me and then she mute me I think because I wasn't able to hear her backgrounds anymore,I kept holding for like 10 minutes or so and eventually I got cut off. The lady pressed whatever the button and I started hearing sounds for like a second and she hanged up the phone. Wow Multichoice wow
So Multichoice I am not willing to pay for all those other monies you decided to add to my account.I see fees added more than 7 times in a day especially for October you made so many entries to my account.
Adjust my account accordingly before I continue with this matter to other avenues. You have *********** stuff who are clueless on what they are doing. I want to cancel all.my subscriptions as soon as possible.
I want to relrase myself from your shackles. I have had enough all this years .
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I have investigated myself and I have found out that you are charging me monthly subscription fee for 3 decoders,which Is my 2 packages which I am aware of and guess what I am also charged monthly subscription fee on my extra view decoder. I want all my money from when you started deciding that I have to pay the monthly subscription fee on the extra view decoder . You made it look like I have 3 packages. So whoever decided that I must be charged for a 3rd decoder and make it as if I have 3 package will have to explain to me the reasons and when did you guys started to charge me the monthly subscription fee for the extra view. I want all my money Dstv. You did ot even attend my complaint or contact me till today since my last complaint . What a poor and unprofessional service. I am.noe taking this matter foward because I am tired of you and how you are handling this matter.
I want all my monies to be refunded and I have since waiting for you to investigate and revert back to me. So I'm still waiting. So now I am going to force you to communicate with me. I am taking the relevant steps further. We are not in a lawlessness country whereas you can take monies from your customers as and when you want and on top of that you give a bad service. So Multichoice I have ran out of patience. I want all the extra monies I have been paying,to all be refunded to me. You ****** me because I wasn't checking my statements thoroughly each and every month. So this month's bill made me peruse all my other statements and I picked up that I was paying subscription gee for 3 decoders all this while. Thank you for your bad service of refusing to assist me because I was not going to be able to pick up that I was ****** by you. All those other add on monies,your access fees of R115 x3 or x4 times in one month or if you like you take R96 x3 or x4 in one month each and every month,what are those monies for? and I want the reason why am I paying a monthly subscription fee on my extra view decoder ,you will explain to me forcefully because I am taking this matter foward to force you to communicate with me and explain to me and refund all my money. I have had it with you and your toxic customer service. You are one service provider that causes stress and frustrations to many of your customers.
I have investigated myself and I have found out that you are charging me monthly subscription fee for 3 decoders,which Is my 2 packages which I am aware of and guess what I am also charged monthly subscription fee on my extra view decoder. I want all my money from when you started deciding that I have to pay the monthly subscription fee on the extra view decoder . You made it look like I have 3 packages. So whoever decided that I must be charged for a 3rd decoder and make it as if I have 3 package will have to explain to me the reasons and when did you guys started to charge me the monthly subscription fee for the extra view. I want all my money Dstv. You did ot even attend my complaint or contact me till today since my last complaint . What a poor and unprofessional service. I am.noe taking this matter foward because I am tired of you and how you are handling this matter.
I want all my monies to be refunded and I have since waiting for you to investigate and revert back to me. So I'm still waiting. So now I am going to force you to communicate with me. I am taking the relevant steps further. We are not in a lawlessness country whereas you can take monies from your customers as and when you want and on top of that you give a bad service. So Multichoice I have ran out of patience. I want all the extra monies I have been paying,to all be refunded to me. You ****** me because I wasn't checking my statements thoroughly each and every month. So this month's bill made me peruse all my other statements and I picked up that I was paying subscription gee for 3 decoders all this while. Thank you for your bad service of refusing to assist me because I was not going to be able to pick up that I was ****** by you. All those other add on monies,your access fees of R115 x3 or x4 times in one month or if you like you take R96 x3 or x4 in one month each and every month,what are those monies for? and I want the reason why am I paying a monthly subscription fee on my extra view decoder ,you will explain to me forcefully because I am taking this matter foward to force you to communicate with me and explain to me and refund all my money. I have had it with you and your toxic customer service. You are one service provider that causes stress and frustrations to many of your customers.