Poor customer service and accounting

<p>Operators at Multichoice activated an old delapitaded decoder that is not in use for years now, on their own. Then I receive an sms that my services are suspended because I did not pay for the activation of this old decoder. No phone call from them. After three phone calls from me to them they tried to convince me, after admitting a few errors on their side, to pay the fees wrongly attributed to me and claim it back later. I refused. </p> <p>Later I spoke to a lady, Irene, who assisted me. </p> <p>The way Multichoice is treating customers is disgusting. Why did they not phone me to clarify the issue. It was their mistakes which they admitted. They say they don't phone customers. If there is a problem, the customer must phone. So much for a large company's approach to customers. </p> <p> </p> <p>Be aware you are only valued for money you pay, as much as possible. </p>