Poor customer service

I've been calling multichoice since March 2023, trying to get assistance with the compact fibre deal that they are advertising on their website, but to date I have not received any feedback, consultants will tell you we are unable to put you through to that department, let me take your details you will get a call back within 3 working days. It's now a month nothing happened, I'm starting to think that the fibre deal does not exist.