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Nyarie R
1 reviews | Active since Dec 2019
06 Dec 2019, 20:06
Poor customer service
My account was disconnected after payment was done and when i called an agent Sneh a customer care agent at dstv was very rude .I requested to speak to her manager Lorry and she said he is refusing to put me through to her manager Lorry who is busy sending a very important email. I paid for my service but when i need help im being told stories. Bull **** service from a company like them.
Open view hd and netflix, im coming to for your services.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Dec 2019, 08:35 Dear Nyarie R,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply09 Dec 2019, 08:35
Official
Dear Nyarie R,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
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Nyarie R's updateReviewer Update
09 Dec 2019, 15:13I always make my payment before that date and as far as im concerned my dstv was disconnected on the 6th after payment was done and she was telling me i did not make payment and that is why i wanted to speak to the manager. dstv is a prepayment pay tv and i was surprised that i was owing from October. which did not make sense that is why i wanted to speak to the manager. coz i know tht if i dont pay they disconnect the service.
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Nyarie R's update09 Dec 2019, 15:13
Reviewer Update
I always make my payment before that date and as far as im concerned my dstv was disconnected on the 6th after payment was done and she was telling me i did not make payment and that is why i wanted to speak to the manager. dstv is a prepayment pay tv and i was surprised that i was owing from October. which did not make sense that is why i wanted to speak to the manager. coz i know tht if i dont pay they disconnect the service.