Poor customer service

Iam so disgusted with the service i’m getting from the call centre agents. I have been having a problem from August with my dstv i decided to buy a new decoder as i was told that the old one is damaged! Mind you i’ve been making payments for the service that i have not been getting. And now after being taken from pillar to post i eventually get myself and pay someone to come and fix it, now that it’s fixed i’m now expected to make another payment???!!! What for??? I even changed the package that i was on but my family still cannot access other channels, i want this to be fixed today and i want to be reinstated for the amount that i paid while i could not even use the dstv, what irritates me most is the long period of time spent on the line and not being assisted but being transferred only to listen to a song without anyone Picking up! So they just tried to get rid of me