Poor customer service

hi, We recently upgraded our HD PVR to the Explora on the R 799 contract. . It took - 3 weeks to receive the Explora decoder.<br> <br> We received the explora last Thursday and after 3 calls (approx. 2hour in call time) the Explora and the smart card could not pair. I was advised initially to take only the smart card in, however after the 3rd call the agent said that I should take in the decoder as well. One of the agents actually said that it' a signal issue and that I should change the dish. <br> <br> I went in the next day and the decoder and smartcard were changed. Why was the compatibility not checked prior to delivery to avoid all the inconvenience to the customer.<br> <br> Then after having the explora connected, I get disconnected yesterday. The message on the TV was that my account was in arrears. Upon calling and checking I see that there's an amount of - R89 outstanding which the agent said had to be paid within 24hours of the Explora being connected. I was never informed of this, neither on the calls or when I was at the multichoice office in Umhlanga. This kind of service or lack thereof is totally unacceptable and is not only an inconvenience but also an embarrassment. I had people