Poor customer service

So I app**** for a new price lock contract for 24month with the new explora ultra decoder on the 19/02/2021, i was approved and the agent Lebogang advised me I am approved and that the installers are already on my application and that I can expect a call within 24 to 48 hours from them to arrange installation. By the 23/02/2021 I called in to enquire what is happening only to be told that the decoder will be released to the 24/02/2021, upon calling on the 24th I was told that the agent cannot see what is happening, she will have to escalate it. I called again on the 25/02/2021 just to be told a response was given earlier in the morning that the sales order has not yet been created, I asked for it to be escalated again as I was promised within 48hours I would have a call to have my package installed and we already a week later. I phoned in about 5 times today the 26/02/2021 asking for escalation and for someone to call me back to give me an update, but not a single call from anyone at the DSTV offices.