1 reviews | Active since Jun 2016
Poor customer service
<p>Good Day</p> <p> </p> <p>I have logged a call with DST on the 15 July, till today it's still not resolved. Their agent removed my SD PVR from their system before I could go exchange it. </p> <p> </p> <p>I am tired calling the call centre, I'm put on hold for 15min while confirming with supervisor and they never resolve the issue.</p> <p> </p> <p>Call references ********** 1-c1, ********** 1-c2, ********** , ********** , ********** , ********** .</p> <p> </p> <p>Can someone please resolve this issue please. </p>
Dear Snowy Zulu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Snowy Zulu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Snowy Zulu
A follow up request has been sent to our DCC department. Feedback will be communicated soon.
We sincerely apologise for the frustration caused.
Regards
Elna
Best regards,
Dear Snowy Zulu
A follow up request has been sent to our DCC department. Feedback will be communicated soon.
We sincerely apologise for the frustration caused.
Regards
Elna
Best regards,
I received an email that this case has been resolved, however, the only person who contacted me said she will phne me back with an update, she just requested the serial number of the decoder.
I don't know how was this then resolved as I still have the decoder.
____________________________________________________________________________________
Dear Customer
Case Number: ********** 1-c3
We are pleased to inform you that your case logged on20-09-2016 has been resolved by the DStv Care Team.
Please share your views on our service in the upcoming survey. We really appreciate you letting us know about your experience as this will help us improve.
If we can help you with anything else, please don't hesitate to email us.
Best Wishes
DStv Care Team
I received an email that this case has been resolved, however, the only person who contacted me said she will phne me back with an update, she just requested the serial number of the decoder.
I don't know how was this then resolved as I still have the decoder.
____________________________________________________________________________________
Dear Customer
Case Number: ********** 1-c3
We are pleased to inform you that your case logged on20-09-2016 has been resolved by the DStv Care Team.
Please share your views on our service in the upcoming survey. We really appreciate you letting us know about your experience as this will help us improve.
If we can help you with anything else, please don't hesitate to email us.
Best Wishes
DStv Care Team