Poor customer service

MultiChoice customer number: ***2 I signed up for a pricelock deal for an Explora Ultra @ R899. activating this package took 2 days (after 6 phonecalls to the call centre speaking to 6 different agents each giving wrong information).

After eventually being connected, the DSTV app advised i need to pay an additional R459. This after my debit order for my previous premium subscription went off the previous month (R819). Called the call centre, agent struggling to find his words, no clue what he was doing told me to hold as i asked to speak to a manager, only to be cut off after 19 minutes.

Called again to speak to manager, was placed on hold for 50 minutes, with no response. Eventually hung up and called back again, pleading for someone to help me. was placed on hold again! To say the staff is *********** is a blatant understatement. every agent you speak to gives you different/wrong information. No one bothers to take accountability for anything.

Ready to cancel this Pricelock contract, but who/what/where???