1 reviews | Active since Aug 2016
Poor customer service
<p>Went in to change a Dual View PER for an Explora, it took over 2 hours. Consultant told me he can not link the new smart card to the new decoder. It is been done at the back and I just have to wait. Asked for a manager and was told none available. ...wow</p>
Dear Kobi Moloi
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Kobi Moloi
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Kobi Moloi
Reference is made to our telephonic discussion.
You will be contacted later as per your request.
Kind regards
Dinah
Best regards,
Dear Kobi Moloi
Reference is made to our telephonic discussion.
You will be contacted later as per your request.
Kind regards
Dinah
Best regards,
Dear Kobi Moloi
Thank you for taking our call today.
Please accept our apology for the poor customer experience. Our intention is to ensure that customers enjoy every interaction with us and their query is resolved.
As requested, kindly use one of the details below to contact an accredited DStv installer.
You can also access more information on our website by using the link provided to you https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller:
· Name of the store: Compudate Connection
Cellphone: ***
Email: ***
· Name of the store: Lerumo IT solutions
Cellphone: ***
Email: ***
Telephone: ***
· Name of the store: D.U.Satellite Projects
Cellphone: ***
Email: ***
Telephone: ***
Please feel free to provide us with the feedback. We are committed to assisting you.
Kind regards
Dinah
Best regards,
Dear Kobi Moloi
Thank you for taking our call today.
Please accept our apology for the poor customer experience. Our intention is to ensure that customers enjoy every interaction with us and their query is resolved.
As requested, kindly use one of the details below to contact an accredited DStv installer.
You can also access more information on our website by using the link provided to you https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller:
· Name of the store: Compudate Connection
Cellphone: ***
Email: ***
· Name of the store: Lerumo IT solutions
Cellphone: ***
Email: ***
Telephone: ***
· Name of the store: D.U.Satellite Projects
Cellphone: ***
Email: ***
Telephone: ***
Please feel free to provide us with the feedback. We are committed to assisting you.
Kind regards
Dinah
Best regards,
Hi Dinah. Further disappointment, installer I called says he will charge me. Yesterday I was told the installer that has been contacted will not require payment unless its for something extra that I request and I didn't not receive a voucher.
I called in to your call centre to sort this out and consultant I spoke to now tells me that yesterday I was incorrect.
Hi Dinah. Further disappointment, installer I called says he will charge me. Yesterday I was told the installer that has been contacted will not require payment unless its for something extra that I request and I didn't not receive a voucher.
I called in to your call centre to sort this out and consultant I spoke to now tells me that yesterday I was incorrect.
Dear Kobi Moloi
Thank you for your feedback.
The matter has been referred to our main branch for further assistance.
Kind regards
Dinah
Best regards,
Dear Kobi Moloi
Thank you for your feedback.
The matter has been referred to our main branch for further assistance.
Kind regards
Dinah
Best regards,
Dear Kobi Moloi
Thank you for your time and patience whilst we resolved your query.
As discussed, please feel free to contact us should you require any further assistance.
We look forward to serving you more efficiently in the future.
Kind regards
Dinah
Best regards,
Dear Kobi Moloi
Thank you for your time and patience whilst we resolved your query.
As discussed, please feel free to contact us should you require any further assistance.
We look forward to serving you more efficiently in the future.
Kind regards
Dinah
Best regards,