Poor Customer Service

<p>I had paid R350 via internet banking on the 29.07.2016 at 03:00 am.</p> <p>on the 01.08.2016 my service was suspended and I made an enquiry and submitted proof of payment to ********** and my account was reconnected however yesterday my DSTV was again suspended and I called to understand the merits of this & I had to resubmit my proof of payment & was told by </p> ********** that the Reference number should only have the DSTV account number as reference & not with my surname as I had done.</p> <p>She then insisted the fault was with me & im liable to paying late payment fee of R78 & I am counter arguing that this should've been picked up on Monday & it's now unfair that 6 days later, I'm accountable for that.</p> <p>She refused to budge and her manager refused to budge too, I feel that this is an unfair practice of customer service.</p>