Poor customer service
I have now phoned how many times, and spoke to three consultants, I emailed the documents requested. I got one email back to say that they will fix our problem, it has been FIVE days, and still nobody has contacted us to let us know what is going on. We have been loyal customers of DSTV for many years. We have been blocked on our streaming profile, despite us never having missed a payment of our account with DSTV, and without anyone at DSTV phoning us or informing us that this has been done, or give us a valid reason why, and giving us an opportunity to fix any reason (there should not even BE a reason for them blocking our streaming profile). This is poor, terrible, customer service.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Jul 2021, 19:53Hi Kristel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 Jul 2021, 19:53
Official
Hi Kristel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
27 Jul 2021, 07:44This has been resolved. A big shout out to Sipho Mogolegang who phoned me and sorted out my problem within five minutes. Fantastic customer service, Sipho, you redeemed DSTV in my eyes with this one.
's update27 Jul 2021, 07:44
Reviewer Update
This has been resolved. A big shout out to Sipho Mogolegang who phoned me and sorted out my problem within five minutes. Fantastic customer service, Sipho, you redeemed DSTV in my eyes with this one.