POOR CUSTOMER SERVICE

My father in law's DSTV does not want to display chanel 144. We have contacted DSTV multiple times, we have logged in with another user but still not. All the othet chanels is working except 144. My father in law is 80 years old, and he does not have the capacity to travel around after DSTV. The customer care service we have received trying to resolve this is pathetic. And the worst of all is. It is the only chanel he prefers watching, what must we do to get him the service he deserves. .