Poor customer service

I’m certainly not happy with multi choice customer service I was debited twice in August 2021 I complained about that till this year January 2022 requesting my refund till now I haven’t got my refund and now the is another problem again I’m on price log with multichoice they tried to debit me on the 31st of may the was insufficient funds du to late salary payment then I was told I owe R 563 for debit order to bounce I pay R700 as my subscription is R693 but they I still have to pay R523 to be reconnected whereby I will be Be paying about R1300 for compact subscription which is not fair